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Windows Hybrid web hosting includes: ASP Database web hosting - SQL Server web hosting - PHP MySQL web hosting - Multi domain web hosting - VPS and Free web hosting solution for businesses and resellers

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Frequently asked questions
 

Zee Hosting .com- Service Questions:

Q. What type of domain hosting setups you offer?

Q. What if I don't have a domain name?
Q. Is there a cost to set up a hosting account?
Q. Do you limit bandwidth?
Q. Do you offer adult hosting?
Q  What are FrontPage Extensions? Do you support them?
Q. What do you charge for extra disk space?
Q. What are DNS servers? Why do we need them?
Q. What name and  IP addresses do your DNS servers use?
Q. Can I have a DNS of my choice associated with my domain name?
Q. Do you offer support for Active Server Pages (ASP)?
Q. Do you offer CGI/Perl support?
Q. Do you offer database and/or ODBC support?
Q. Do you offer MS SQL database?
Q. Do you design web pages or provide online solutions?
Q. Can I securely accept credit card or other information through my web site?
Q. What are autoresponders and how many do I get?
Q. Do I get traffic statistics? How do I access them?
Q. What about your technical support?
Q. How do I sign up for a hosting account?
 
Domain Name Registration Questions:
Q. What extension domain names do you register?
Q. Do I own the domain name I register through you?
Q. Can I get a refund on the domain name I register, if I don't want it anymore?
Q. How long before would my domain name start functioning?
Q. How do I know if my domain name is still available?
Q. How do I transfer an existing domain to your severs?
Q. Who is InterNIC?
 
Billing Questions:
Q. How and when do I pay for the services that you offer?
Q. Can I use credit card to pay for the service(s) I receive?
Q. Is there a minimum contract that I must sign for web hosting?
 
 
Q. What type of domain hosting setups you offer? Top
A. Currently we offer hosting only on Windows 2008 platform.  Since we offer our services mainly to small business and entities, we believe Windows 2008 platform serves our customers better by being reliable and much more flexible. In future we will also be offering Unix hosting services.  
Q. What if I don't have a domain name? Top
A. When you open a web hosting account, we instantly provide you with a temp-domain on our servers such as d3000.u28.zee-hosting.com.  You can keep this domain as long as you want.  If you use the above name to access your web site, you don't need a domain name?  
Q. Is there a cost to set up a hosting account? Top
A. Yes there is one time setup fee on all monthly accounts.  The yearly accounts currently have no setup fees.  
Q. Do you offer adult hosting? Top
A. No.  
Q. What are FrontPage Extensions? Do you support them? Top
A. FrontPage extensions are set of server components that make Microsoft FrontPage web authoring software interact with the web server in a particular way.  We support FrontPage 2003 web authoring by providing FrontPage server extensions on our servers.  
Q. What do you charge for extra disk space? Top
A. We have hosting plans to offer plenty of disk space from 1000 MB up to 12000 MB.  If you use more disk space then your plan specifies, we simply upgrade you to our next hosting plan.  12000 MB is sufficient for most demanding web applications, however for space above 12000 MB, kindly contact our customer service for a custom quote.  
Q. What are DNS servers? Why do we need them? Top
A. DNS stands for 'Domain Name Servers'.  DNS servers translate domain names such as 'yourname.com' into virtual directories (on our servers) which hold your web sites.  
Q. What name and IP addresses do your DNS servers use? Top
A. Our DNS are as follows:

Primary Server Hostname: ns1.snowroute.com
Primary Server Netaddress: 216.240.135.98
Secondary Server Hostname: ns2.snowroute.com
Secondary Server Netaddress: 216.240.135.101

 
Q. Can I have a DNS of my choice associated with my domain name? Top
A. Normally we provide our DNS server for domain name translations. In case of any special request by our customer we could also provide Name Server on their own choice.  
Q. Do you offer support for Active Server Pages? Top
A.  Yes, we offer Active Server Pages support for all of our business hosting plans.  
Q. Do you offer CGI/Perl support? Top
A. Yes, we offer support for Perl version 5.6 on all of our business hosting plans.  
Q. Do you offer database and/or ODBC support? Top
A. Yes we provide ODBC support for Microsoft Access 2000, MS Paradox, MS Visual FoxPro, MS dBase, MS Excel Databases. We provide system level DSNs for database connectivity.  Specific number of DSNs are allowed under each plan.  
   
Q. Do you offer MS SQL database? Top
A. Yes, we have SQL server 2008.
Q. Do you design web pages or provide online solutions? Top
A. Yes, we offer web designing & development services.  
Q. Can I securely accept credit card or other information through my web site? Top
A. Yes, you can have your own secure server and security certificate installed for a small setup fee and a small monthly charge.  For more information please view our hosting pricing plans.  
Q. What are autoresponders and how many do I get? Top
A. Auto responders are system generated e-mail messages that are generated depending upon conditions you specify.  For example, you can set auto responders to send a confirmation e-mail when ever someone sends email or submits an inquiry or payment form on your website.  
Q. Do I get traffic statistics? How do I access them? Top
A. Yes every business hosting account with us gets statistical analysis done with Webalizer Traffic Analyzer software package.  Webalizer Traffic Analyzer is a powerful tool that runs numerous analysis on your site and presents them in easy to understand graphical format. To access web statistics, enable this feature from your control panel.  Also, note that statistics for all our web hosting customers are run at 12 midnight, central standard time CST.  
Q. What about your technical support? Top
A.  Technical staff at ZeeHosting.com is available to answer your questions at almost all the times.  We have found answering your questions through only emails, to be highly efficient.  We respond to most of your inquiries in less than 24 hours, though replying back within few hours is customary for us.  In case your site is down for more than 30 minutes and you need to contact us immediately, you may email us at support@zeehosting.com  
Q. How do I sign up for a hosting account? Top
A.  Just visit the required hosting plan page, choose the hosting period required and click Add to shopping cart. Kindly contact our customer support if you need further help.
If you have previously signed any hosting account with us, for you its very simple to sign up for another hosting account.  You can either request us to do that OR you can do it by yourself by visiting our hosting manager.
 
Domain Name Registration Questions:
Q. What extension domain names do you register? Top
A. We only register top level domain names ending with .com, .net, .org, .biz, .info, .us, .bz, .cc, .nu, .tv, .ws, .name extensions.  
Q. Do I own the domain name I register through you? Top
A. Yes, you own the domain name registered through our site.  We send you a confirmation email as well as an official document specifying you as the owner of the domain name in question.  
Q. Can I get a refund on the domain name I register? If I don't want it any more? Top
A. No, once registered all domain registrations are final.  You can drop a domain name you don't want but it is not possible to get a refund on a registered domain name.
    In case you submit a request for registering a domain name and you wish to cancel that registration, kindly email our support team as soon as possible.  If we have not yet registered that domain we will refund your account completely or will not charge your account.
 
Q. How long before would my domain name start functioning? Top
A.  When you open a hosting account with us, your website starts functioning right away.  But when you want your domain name to translate to your web site, it take about 48 hours before the translation actually begins to take place.
    This is because every DNS server around the world gets updated once every 24 hours and when you modify your domain name record to specify our DNS servers IP addresses,  we say it takes 48 hours before your domain name begin to point your new web site on our servers.
 
Q. How do I know if my domain name is still available? Top
A. To find out if the domain name you want (ending with .com, .net, .org extensions) is available, kindly use our domain name checking tool which is available at top of each page. This tool in real time informs you if your domain name is available and offers you to register it.  
Q. How do I transfer an existing domain to your severs? Top
A. The way you transfer your domain varies.  For example, if you have registered your domain name through us, you ask us to modify your domain name record.  All domain name record modifications are free of charge.  However, if you have registered your domain name through other registration authorities, such as Network Solutions or Register.com you would follow their procedures to affect such a change.
    Note that we offer hosting for international domains as well.  To transfer an international domain such as names ending with extensions other than .com, .net or .org, you need to contact a registration authority specific your country.

For detailed information regarding transferring of your website, please click here.

 
   
Q. Who is InterNIC? Top
A.  InterNIC is an independent registration authority which is responsible for maintaining all domain names records that end with .com, .net and .org extensions.  
   
Billing Questions:  
   
Q. How and when do I pay for the services that you offer? Top
A. You can pay by credit card.  Another option is to pay by Cash, which is only available at any of our offices. To pay by credit card simply go to our payments section and submit your credit card information.  To proceed to our payments page click Add to Shopping Cart on any hosting plan page.

Payments are due when you receive services.

 
   
Q. Can I use credit card to pay for service(s) I receive? Top
A.  Yes.  Please select the required hosting plan and then proceed.  
   
Q. Is there a minimum contract that I must sign for web hosting? Top
A.  No. except when you sign up for our specific promotions.

 

 

For support issues, use our hosting support form or e-mail us at support@zeehosting.com.

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