To perform any operations with an individual account, you need to find it in the system. You can search users and accounts:

• by generic criteria
• by domain name
• by contact info
• among suspended
• among deleted

Also, you can generate reports to find users and accounts:

• by account balance
• by estimated balance exhaustion date
• by merchant gateway transactions
• by invoice/balance entries
• by credit card charges
• by transfer traffic

On the reports pages, however, you can't perform most operations, so once you know the username or account ID, retrieve the account using the Search utility.

Generic Search

In most cases, generic search is what you need to find necessary accounts.

To run generic search:

1. Click the Search menu.
2. Enter search criteria and click Submit:

   

Search by Domain Name

To find an owner of a domain name:

1. Select By Domain in the Search menu.
2. In the Domain Name field, enter a search string. For instance, typing music, you retrieve all accounts with domain names containing 'music':
   

   music.funhosting,
   musicians.funhosting,
   instruments.music.funhosting,
   instruments.musical.funhosting,
   music.insturments.funhosting,
   musical.instruments.funhosting

Search by Contact Info

To find an account by user's Contact Info:

1. Select By Domain in the Search menu.
2. Enter search criteria and click Search.

Search Suspended Accounts

To find a suspended account:

1. Select Suspended in the Search menu.
2. Enter search criteria and click Search.

Search Deleted Accounts

To find a deleted account:

1. Select Deleted in the Search menu.
2. Enter search criteria and click Search.

Search by Account Balance

To find an account by current balance:

1. Select Billing Balances in the Reports menu.
2. Enter search criteria. In the Balance field select the minimum balance value. For instance, to list users that owe you more than $15, select Debt and enter 15.
3. Click Search.

Search by Estimated Balance Exhaustion Date

You can also find customers by the date when they will run out of balance deposit if they don't buy more resources and don't refill the account with a check payment.

1. Select Estimated Balance Exhaustion Date in the Reports menu.
2. Enter search criteria and click Search:

   

Search by Merchant Gateway Transactions

To find accounts by de facto transactions with the processing center in a given time period:

1. Select Charge Log in the Reports menu.
2. Enter search criteria and click Search.

Search by Invoice/Balance Entries

To find accounts by individual debits and credits to account balance, such as fees and refunds:

1. Select Billing Entries in the Reports menu.
2. Enter search criteria and click Search.

Search by Credit Card Charges

To find accounts by summarized debits and credits for each credit card charge:

1. Select Monetary Transactions in the Reports menu.
2. Enter search criteria and click Search.

Search by Transfer Traffic
(version 2.07 and higher)

To find accounts by overall traffic generated over the specified period of time:

1. Select Transfer Traffic in the Reports menu.
2. Enter search criteria and click Search.

Traffic readings in this report is different from the Summary Traffic in the user control panel, as it shows traffic for the period defined in the search criteria, whereas the user control panel shows traffic generated during the current billing period.