Q - I am running Internet Explorer 6 or AOL 6 or Netscape 6.1 or a newer version of these browsers and cannot log-in to your site.?
A - These browsers have added some new privacy features, which can make it difficult to log-in to our site. We are working on a full fix for this issue.
In the mean time, you should be able to access your account with these steps.
  1. From your browser, go to:
  2. Tools --> Internet Options.
  3. Click on the Privacy settings Tab.
  4. Set the slider to low.
  5. Click OK.

Q - I can't log-in. When I try to log-in I just get sent back to the log-in screen.
A - Please make sure that you have cookies turned on.

Q - How do I turn on Cookies in Internet Explorer v5.5 and earlier versions?

  1. PC
  2. From your browser, go to:
  3. Tools --> Internet Options.
  4. Click on the Security settings Tab.
  5. Make sure that the slider is set for medium.
  6. If it is set on custom you can click the "Default Settings" button to reset these to the "medium" setting.
  7. Click OK.
  1. MAC
  2. From your browser, go to:
  3. Edit --> Preferences.
  4. Double click on the "receiving files" item in the left window..
  5. Single click on the sub-item named cookies.
  6. In the right window, select the drop down menu item named "never ask" or "ask for each site" (in which case you will have to accept the our cookie when prompted).
  7. Click OK.

Q - How do I turn on Cookies in Netscape?

  1. PC and MAC
  2. From your browser, go to:
  3. Edit --> Preferences.
  4. Click on "advanced" in the left window (Netscape6: double-click) (Netscape 6.1: double click "Privacy and Security" option).
  5. Netscape6: click on the sub-menu item named "cookies".
  6. Select the "accept all cookies option" in the right window.
  7. Click OK.